Most popular question:
How much is shipping?
It varies by weight and country. For example: In the US CDs are $3.50, LPs/shirts $5; but for other countries shipping one or two CDs can cost $13, LPs $25.
US shipping amounts are pre-set in the PayPal buttons. If there's no Intl button - email me and I will send you a Paypal request for the total amount including international shipping fees.
Ordering in the USA:
Can I pay with a creditcard?
Can I pay with cash or a money order?
Can I pay with a personal check?
How will my order by shipped?
Ordering outside of USA:
Can I pay with a creditcard?
Can I use Paypal in my country?
Can I pay with cash or money order?
Can I pay with a personal cheque?
How will my order by shipped?
Other shipping questions
How long will it take to get my order?
Does Penelope really run this site?
What if my order comes arrives mangled, incomplete, or wrong?
How do I contact you with any questions?
Technical questions
Nothing happens when I click the BuyNow button. Why not?
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US Orders:
Can I pay with a creditcard?
Yes. We use Paypal for all creditcard orders. It’s easy and secure. Click the “buy now” buttons to open a shopping cart. Domestic shipping and any applicable (CA state) tax will be added at the end of your transaction. There is no fee for you to use Paypal.
Can I pay with cash or a money order?
Yes, email me your order and I will calculate your shipping, then send your payment, with order and shipping address to PO Box 5001 Berkeley CA 94705.
Can I pay with a personal check?
Personal checks from the United States are accepted. Orders are sent after a ten-day clearing period. Make checks payable to "penelope houston". See cash ordering above.
How will my order by shipped?
By US mail, either First Class, Media Mail, or Priority Mail depending on the weight and contents.
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Orders for outside the US:
Can I pay with a creditcard?
Yes. We use Paypal for all creditcard orders. It’s easy and secure. There is no fee for you to use Paypal.
Email me and I will send a Paypal request for the total to cover your Airmail shipping costs.
Can I use Paypal in my country?
Yes, it is very likely. Paypal is available in 190 countries and 17 currencies. We can only accept International creditcards through Paypal.
Can I pay with cash or money order?
Yes, you may send US$ or International Postal money orders. Please email me at the address below to calculate your shipping costs.
Can I pay with a personal cheque?
No, personal cheques are only accepted from US buyers.
How will my order by shipped?
By US Airmail.
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How long will it take to get my order?
I will ship within 3 business days unless I am on tour. See tour dates.
Does Penelope really run this site?
Yes, and unless I’m on tour, I do all the shipping, so go ahead and ask for an autograph if you'd like one! If I'm on tour I usually have a friend ship for me, so it may take longer.
What if my order arrives and it is mangled, incomplete, or wrong?
Please email me at the address below.
How do I contact you with any questions?
Please email me.
Nothing happens when I click the BuyNow button
A new window will open with a Paypal shopping cart. You must allow pop-ups for this site.
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penelope.net
PO Box 5001
Berkeley CA 94705 |
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